Transparency (DSA)

Transparency (DSA)

Status: 06.07.2026

TrustFair.de is an evaluation platform, reachable at:

https://www.trustfair.de

The operator of the platform is:

Fa. Zankoo.de
Owner: Daniel Schwieger
Stobraer Str. 47
99510 Apolda
Germany

Telephone: +49 (0) 3644 6053168
Fax: +49 (0) 3644 5109995
E-mail: welcome@trustfair.de
Website: https://www.trustfair.de

Hereinafter referred to as “TrustFair.de”, “Platform”, “we” or “Platform Operator”.

These transparency notices inform users, companies, complainants and other affected persons about how TrustFair.de deals with reports, reviews, moderation decisions, complaints and unlawful content.

These notices serve in particular transparency according to the Digital Services Act, DSA for short.

They add:

a) the General Terms and Conditions,
b) the terms of use,
c) the data protection declaration,
d) the assessment guidelines,
e) the notification and complaints procedure.

TrustFair.de provides users with technical functions to evaluate companies, services, products, shops, online offers or other business providers.

In particular, ratings, experience reports, company responses, company profiles and other user-generated content can be published or reported on the platform.

According to the current self-assessment, TrustFair.de is not a very large online platform in the sense of the DSA.

Should TrustFair.de reach the legal thresholds for very large online platforms in the future or be classified accordingly by competent authorities, these transparency notices will be adjusted.

For requests related to the Digital Services Act, reports of unlawful content, complaints and government communications, the contact point is available:

E-mail: welcome@trustfair.de
Website: https://www.trustfair.de

Please use as subject as possible:

‘DSA notification’
‘DSA complaint’
‘Notification of unlawful content’
‘Appeal Moderation Decision’
“Authority Request DSA”

Communication with TrustFair.de can be done in German.

5. Reporting of unlawful content

Users, companies and third parties may report content if they consider it to be unlawful or contrary to the rules of TrustFair.de.

In particular:

a) unlawful assessments,
b) fake evaluations,
c) false statements of fact,
d) insults or insult criticism,
e) threats,
f) hate speech or discriminatory content,
g) personal data without authorization,
h) confidential information or trade secrets,
i) copyright infringing content,
j) spam, fraud or phishing,
k manipulation of evaluations,
l) blackmail attempts through evaluations,
m) Content that violates the rights of third parties.

A notification can be sent via the reporting functions provided on the platform or by e-mail to welcome@trustfair.de submitted.

6. Content of a notification

In order for TrustFair.de to check a notification, the notification should contain the following information as far as possible:

a) the exact URL or unique name of the reported content,
b reason for the notification,
c explanation of why the content should be illegal or violate platform rules,
(d) Evidence, where available,
e) name and contact details of the reporter, if feedback is desired,
a statement that the information provided is correct and complete to the best of the knowledge.

Assessments should, where possible, indicate:

the name of the rated entity;
b the date or approximate period of assessment;
c) concrete objectionable text section,
d reason for the complaint,
e) existing proofs, e.g. order number, invoice, contract data, communication history or other documents.

Sensitive data shall be blackened as far as possible before transmission. Only such data as are necessary for the test should be transmitted.

After receiving a notification, TrustFair.de checks the reported content carefully and taking into account the rights of all parties involved.

TrustFair.de can in particular:

a) leave the reported content online unchanged,
b) temporarily hide the content,
c) permanently remove the content,
d) partially remove or shorten the content,
e) provide the content with an indication,
(f) request the opinion of the author;
(g) Request evidence,
h) restrict or block the user account,
i. take further technical or organisational measures.

A message does not automatically remove content.

In particular, a valuation is not deleted simply because it is negative or does not please the valuated company.

TrustFair.de checks reviews in particular on whether they:

a) based on a genuine experience of their own,
b are factual and comprehensible,
c) do not contain untrue factual assertions,
d. not unauthorized disclosure of personal data of third parties,
e. contain no insults, threats or criticism of abuse,
f do not contain confidential information or trade secrets,
g do not constitute manipulation, extortion or fake evaluation,
h) do not violate applicable law or platform rules.

Opinions are generally permissible as long as they are not illegal.

Factual claims must be true or plausible in the event of a dispute.

TrustFair.de may moderate content if it violates applicable law, GTC, terms of use, rating guidelines or other platform rules.

Moderation measures may include in particular:

a) rejection of an assessment,
b) temporary masking,
c) permanent distance,
d) partial reduction,
e) identification of a content,
f limitation of individual functions,
g) warning,
h) temporary suspension of an account,
permanent suspension of an account,
j) Termination of paid functions, where permitted.

When selecting a measure, TrustFair.de takes into account in particular:

(a) type of infringement;
b) the seriousness of the infringement;
c) risk of recurrence,
d) previous user behavior,
impact on affected persons or undertakings;
f) fundamental rights of the parties involved, in particular freedom of expression and corporate personality rights;
g) legal obligations and regulatory requirements.

If TrustFair.de makes a relevant moderation decision, the affected user or the affected company can receive a statement of reasons.

The justification may include in particular:

a) which measure has been taken,
b) which content is affected,
c) which rule violation was assumed,
d) whether the decision is based on a report, own examination or automated detection,
e) whether the decision was made automatically, manually or in combination,
f) which complaint possibilities exist.

A justification may be limited insofar as this is necessary for legal reasons, for the prevention of abuse, for the protection of third parties, for the protection of technical systems or due to ongoing audits.

Affected users and companies can lodge a complaint against certain decisions of TrustFair.de.

This applies in particular to:

a) removal of an assessment,
b refusal of an assessment,
c limiting the visibility of a content,
d) blocking of a user account,
e limitation of functions,
f) refusal of a notification,
g) Deciding to leave a reported review online.

The complaint can be sent by email to welcome@trustfair.de submitted.

Please use it as a subject:

“Appeal against Moderation Decision”

The complaint should contain:

a) affected content or decision,
b the date of the decision;
c) user account or company profile, if available,
(d) reason for reviewing the decision,
e) Evidence or additional information, where available.

TrustFair.de reviews the complaint again and shares the result.

Users can call a certified out-of-court dispute resolution body under the DSA for certain disputes concerning moderation decisions, provided that the legal requirements are met.

This can be relevant in particular if a user does not agree with a decision to remove, block, restrict or not remove a content.

The use of an out-of-court dispute resolution body shall be without prejudice to the right to take legal action.

TrustFair.de will participate in legally prescribed procedures insofar as TrustFair.de is obliged to do so.

Insofar as TrustFair.de receives reports from recognized trustworthy whistleblowers in the sense of the DSA, these will be treated in accordance with the legal requirements.

Such notifications may be prioritised, provided that the notifying body is duly recognised and the notification falls within its remit.

A prioritized check does not automatically mean that the reported content is removed.

Also for such reports TrustFair.de checks the respective individual case.

The reporting system must not be abused.

In particular, the following are abusive:

a) deliberately false messages,
b) mass unfounded reports,
c) reports to suppress legitimate criticism,
d) reports to improve a rating score,
e) manipulated evidence,
threats or pressure against evaluating users,
g) repeated messages of the same content without new reasons.

In the event of abuse, TrustFair.de may take measures, in particular:

(a) reject notifications;
(b) limit reporting functions;
c. warning users,
d. block accounts,
e) cancel paid services,
f Consider legal action.

TrustFair.de may use technical systems to detect abuse, spam, fake reviews, multiple reviews, manipulations or other anomalies.

Such systems can provide clues, but do not necessarily replace a human test.

Moderation decisions can be made by:

a) manual testing,
b) automated pre-testing,
c) Combination of technical recognition and human evaluation.

TrustFair.de is not obliged to check all content completely manually before publication.

TrustFair.de can calculate a rating score, average value or another rating measure from reviews.

In particular, the following can be included in the illustration:

a) star ratings,
b the number of assessments;
c) timeliness of the assessments,
d) Verification status,
e) detected manipulation pattern,
f) removed or blocked reviews, where legally permissible,
g) plausibility and safety criteria.

Paid packages make no claim to remove negative reviews, suppress reviews or artificially improve the score.

TrustFair.de can adjust the calculation and presentation of the rating score if this is factually justified, e.g. to combat abuse, improve the significance or adapt to legal requirements.

Ratings and company profiles can be sorted or displayed according to various criteria.

Possible criteria are in particular:

a) date,
b) timeliness,
c) Relevance,
d) star rating,
e) verification status,
f) completeness of the assessment,
g) reported or verified content,
h) detected manipulation pattern,
i) technical representation logic.

The sorting serves to present reviews comprehensible, usable and resistant to abuse.

A certain sorting does not constitute the substantive consent of TrustFair.de to individual reviews.

18. Advertising and commercial content

As far as TrustFair.de displays advertising, sponsored content, premium placements or commercial highlights, they should be recognizable as such.

In particular, possible markings are:

a) indication,
b) Advertising,
c) sponsored,
d) Premium profile,
e) highlighted entry.

Paid functions must not be used to suppress genuine negative reviews or artificially manipulate the rating score.

Premium features, however, may include additional display, management, or analytics features.

Companies can claim a profile if they prove that they are entitled to represent the respective company.

TrustFair.de may request proof of this, in particular:

a) business e-mail address,
b) domain confirmation,
c) Imprint matching,
d) Business Registration Statement,
e) proof of business,
f) power of attorney,
g) other appropriate evidence.

Verification only means that certain details or permissions have been verified.

Verification does not mean that TrustFair.de guarantees the quality, reliability or legality of all services of the company.

If unlawful products, services or offers are advertised, linked or displayed via company profiles, reviews, links or other content, TrustFair.de can review this content and take action.

This applies in particular to:

a) fraud offers,
b) phishing,
c) counterfeit shops,
unlawful goods or services,
e) infringing bids,
f) dangerous or prohibited content,
g) misleading company information.

TrustFair.de can remove content, deactivate links, block profiles or inform authorities as far as this is necessary or required by law.

TrustFair.de can use technical and organizational measures to detect fake ratings, manipulation and abuse.

In particular:

a) purchased reviews,
b reviews without real experience,
c) self-assessments without disclosure;
d reviews by employees or relatives without disclosure,
(e) assessments by competitors with intent to cause injury;
(f) multiple assessments of the same process;
g) extortion through reviews,
h) Pressure on users to modify or delete authorized reviews.

If there is a suspicion of manipulation, TrustFair.de can request proof, hide reviews, remove reviews, block accounts or take further action.

TrustFair.de can regularly publish information about moderation measures, reports and complaints, as far as this is required by law or voluntarily for transparency.

A transparency report may contain in particular:

a) number of messages received,
b Types of reported content,
c) actions taken;
d) average processing times,
e number of internal complaints,
f) results of complaints,
use of automated procedures,
h) Number of official requests, where legally permissible.

Insofar as statutory reporting obligations exist, TrustFair.de will fulfill them in accordance with the statutory requirements.

TrustFair.de may be obliged to publish information about the average monthly number of active users in the European Union or to communicate it to competent authorities.

Current status:

Average monthly active users in the EU: [please add]

Reference period: [please add]

Last update: [please add]

This information should be reviewed and updated at least every six months if there is a publication requirement or if TrustFair.de provides this information voluntarily.

When processing reports, complaints, proofs and moderation procedures, TrustFair.de processes personal data.

Information on the processing of personal data can be found in the data protection declaration:

Data protection TrustFair

For reports and complaints, please provide only such personal data as are necessary for the examination.

Unnecessary data should be blacked out or removed.

The enforcement of the DSA is the responsibility of the competent authorities of the Member States as well as the European Commission at EU level.

For Germany, the Digital Services Coordinator is:

Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railways
Short: Federal Network Agency / BNetzA

Users can contact the responsible Digital Services Coordinator if they suspect violations of the DSA.

TrustFair.de is not obliged to generally monitor all content before publication or to actively search for unlawful content.

However, TrustFair.de can carry out voluntary audit measures, technical protection measures, random checks, manual checks and incident-related checks.

Such measures shall in particular protect against abuse, fake reviews, spam, unlawful content and manipulation.

TrustFair.de may change these transparency notices if this is necessary, in particular because of:

a) legislative changes,
b) changes of jurisdiction,
c) administrative requirements,
d) technical changes,
e) new platform functions,
f) changed moderation processes,
(g) new means of reporting or complaint.

The current version is provided on TrustFair.de.

For questions regarding these transparency notices, the notification procedure or moderation decisions Please contact:

Fa. Zankoo.de
Owner: Daniel Schwieger
Stobraer Str. 47
99510 Apolda
Germany

E-mail: welcome@trustfair.de
Website: https://www.trustfair.de
Telephone: +49 (0) 3644 6053168
Fax: +49 (0) 3644 5109995